Política de reembolso

At Artpinnata Shop, all of our products are custom digital files or downloadable content, delivered electronically after payment is confirmed.

Due to the digital nature of our products, we do not offer refunds or returns once the file has been sent, accessed, or downloaded.

However, your satisfaction is very important to us.

If you experience any issue with:

• The download link
• File delivery
• A technical error during the sending process

Please contact us at:
📩 artpinnata@gmail.com

We will make sure to assist you and ensure that you receive your product correctly.

✅ Refunds may only be considered in the following situations:

• The product was purchased more than once by mistake.
• A technical error completely prevented access to the file and no download occurred.

• For custom portraits, if there is an error attributable to Artpinnata Shop (for example, a misspelled name different from the one requested).